The State Commission receives Complaints under Section 18 of the RTI Act. The Complaint is placed before the State Chief Information Commissioner .The SCIC may order an inquiry as he deems fit. Generally, the SCIC may seek comments of the Public Authority against which complaint has been received and arrive at a suitable decision as per the provisions of the Act. Complainant may choose to appear or not on the date of hearing vide Rule 9(2) of the OIC (Appeal Procedure) Rules, 2006.

The State Commission receives appeals against the orders of the First Appellate Authority under the Section 19(3) of the RTI Act. This is placed before the State Chief Information Commissioner who along with the companion State Information Commissioner, if any, disposes of the appeal as per OIC (Appeal Procedure) Rules, 2006 either in a Division Bench or in a Single Bench. Since the object of the Act is to make public all information except those exempted under the Act, the State Commission have decided to hear both the parties. The Appellant may or may not appear on the date of hearing the terms of Rule 9(2) of the Appeal Procedure Rules without adversely effecting the merits of his/her case. In any case the appellant is noticed to present his/ her case and if the State Commission sees merit in the SPIO’s arguments in denying information sought, the appellant will be given an opportunity to present his case in person or through any person appointed in this regard before the Commission for a final decision.